Holiday Inn Leeds Brighouse, an IHG Hotel

absolutely everything from start to finish, the staff couldn’t do enough for us, Alex at the pool/gym went out of his way to make our youngest sons day special (it was his birthday while we were there) the housekeeping staff brought extra pillows as I have had surgery and needed to sleep more upright, the catering staff brought up a lovely breakfast selection because I wasn’t well enough to go down to eat the second morning, all hugely appreciated and not requested - just gestures and their own thoughtfulness. The management team should be incredibly proud of their staff it wasn’t just one or two of them it was every single one of them we came across. Carlton ok the housekeeping team made best friends with our youngest and was an absolute pleasure to meet too. the reception team were incredibly helpful on arrival and departure - food was brilliant too we loved breakfasts there and we won’t hesitate to go back there - and to any other holiday inn - outstanding and please do pass on our highest appreciation to them

The staff are outstanding. Greeting you in the corridors as they go about their work. Reception guy on Sunday 23rd April morning was superb. Asking for feedback personally and probing as to where things could be better. This really showed ownership and that he cared. I was very impressed. Please let his manager know this. We checked out at 12 noon on Sunday 23rd April. The room and bathroom were very clean and the beds were very comfortable. The room temperature was just right. It was also very quiet so your signage is working as last time I stayed it was a little noisy but that was pre-pandemic.

We liked the spacious family room, the clean and modern bathroom, and the bar area which also had a small section of toys and games for children (much appreciated by my two). The pool was nice but quite busy when we went in due to swimming lessons.

At breakfast time Paul the chef delivered two soft boiled eggs at my request to our table because of my bad knee , depending on what time you came down for breakfast half of food was taken had to wait for more croissants to be done , people were taking cups from your table for drinks from the tables as told there was cups on the table

Staff made the stay for me. Reception genrleman explained all facilities, and encouraged me to take advantage the pool and sauna before dinner. Normally id go into local town, but as all staff welcoming and friendly stayed in hotel for the evening. Been travelling a lot recently and enjoyed the contrast. Thank you from reception, through restaurant to housekeeping for relaxed stay